Left your passport at home? KLM will pick it up. Not sure whether to take a cardi on your summer hols? Check the KLM tailored weather report. In danger of missing your flight? Let KLM collect you on a motorbike – even if you’re flying with a different airline.
Yes, KLM has taken customer service to new heights during #HappyToHelp week. With a team of 250 customer service representatives and agency personnel, the airline monitored social media round the clock to check for travellers in distress.
It didn’t matter which airline people were travelling with – if they needed help with their journey KLM stepped in. They even hired a speedboat on the Hudson River to help anyone who was stuck in traffic on their way to JFK.
Now that’s got to be worth a bit of brand loyalty.