While a lot of retailers claim to put the customer first, Nordstrom has really raised the (nail) bar. The down-scaled Nordstrom Local store carries no dedicated inventory – instead it focuses on providing shoppers with an attentive and highly personalised shopping experience.
The stores are fitted out with a styling suite, dressing rooms and a central meeting area where you can relax and choose from the drinks menu. Pre-book a personal stylist for fashion tips, gift ideas and any other advice. The store also offers nail services, alterations and easy returns for purchases from any Nordstrom outlet.
If, after all that star treatment you decide to make a purchase, the store can arrange same-day delivery to your home. Or goods can be collected later. At a time that suits you, naturally.